CategoriesPLEASE READ THESE SHIPPING AND RETURN CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE
By purchasing off ANPR (UK) Ltd T/A 'Sandisk Shop' you agree to abide to all set conditions of purchase.
'Sandisk Shop' is a trading company of ANPR (UK) Ltd. In these conditions 'Sandisk Shop' will be referred to as ANPR (UK) Ltd.
ANPR (UK) Ltd reserve the right to update this policy. ANPR (UK) Ltd will notify you about significant changes we make by placing a prominent notice on our site.
:: Missing items
All goods are scanned before being dispatched to customers. If an item is missing off your order and you have not been informed that this ‘item is to follow' when is stock, you must inform a member of our Customer services within 48Hrs of delivery, ANPR (UK) Ltd will not be responsible for loss of items due to negligent of these conditions. Missing items or ‘items to follow' will NOT incur an extra delivery charge.
:: Orders returned due to no consignee on delivery
Goods purchased from ANPR (UK) Ltd will be sent either by Royal Mail or Initial City Link. To find out which courier your order has/may travel with please contact a member of our customer services 0844 840 5630
Initial City Link (Delivery :: 9am – 5pm)
All packages sent via Initial City Link must be accepted with a signature. If a consignee is not available at the time of delivery the package will be returned to the Initial City Link Depot unless authorisation has been given by ANPR (UK) Ltd for the package to be left with a neighbour or similar. Initial City Link will attempt delivery of the package on two separate occasions, if delivery is failed on both occasions the package will then be held at your local Initial City Link depot for three days while arrangements are made for delivery/collection. ANPR (UK) Ltd will not allow collection from the depot without pre-authorisation. To arrange collection please contact a member of our customer services 0844 840 5630.
Royal Mail (Delivery :: Early – 5pm)
All packages sent via Royal Mail must be accepted with a signature. If a consignee is not available at the time of delivery the package will be returned to your local sorting office for a period of 30 days, failure to collect the goods within these set 30 days the goods will be returned to ANPR (UK) Ltd . To collect from your local sorting office you must obtain your Royal Mail tracking reference, to obtain this reference please contact a member of our customer services on 0844 840 5630.
Re-Delivery
If it is required for goods to be re-dispatched due to their return to ANPR (UK) Ltd for reasons stated in the above paragraphs you will incur a second delivery charge. Re-delivery of goods is a set cost for next day delivery at £7.00 inc VAT.
:: Return of faulty goods within 14 days
If there is a fault with your product you may return the product within 14 days of delivery for repair, replacement or refund: please phone Customer Services on 0844 840 5630 (9.00am to 5.00pm Monday to Friday)
All returns must have a valid Returns Number ( RMA#). All RMA's must be received within 14 days of the RMA issue date.
To get an RMA number please email sales@anpruk.com
Returns will take approximately 6 business days for your return to be processed once it has arrived at the warehouse.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". ANPR (UK) Ltd will not be liable for items lost or damaged in transit.
Customers are responsible for the delivery costs of returning goods
Any RMA returned found not to be defective or faults are caused by accident, neglect or misuse the customer may incur a return freight charge, this will be charged to the credit card. This is a set charge of £7.00 inc VAT.
When an item is to be replaced or refunded the goods must be in original packaging, in all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.
:: Return on unused merchandise
Unused merchandise ordered through our website may be returned for any reason within 21 days of purchase. Please ensure that the merchandise is in new condition with all labels and tags attached otherwise we will not accept the return. When your returned merchandise is received, we will credit your original payment method less shipping and handling charges.
Customers are responsible for the delivery costs of returning goods.
Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse.
:: Return of faulty products after more than 21 days
All products carry a twelve-month 'return to base' warranty. Once your product is more that 30 days old (but within the 12 months warranty) we will repair or replace it free of charge, or apply a Store Credit to your account that can be redeemed against any future purchase. Only the original purchase price excluding any delivery or return costs will be credited to your Store Credit account. It is solely at the discretion of ANPR (UK) LTD as to whether a repair, replacement or Store Credit is provided.
This does not apply:
· outside the UK
· to faults caused by accident or neglect or misuse
· if you return the product to us without proof of purchase
Your statutory rights are not affected.
PLEASE NOTE RETURNS WILL NOT BE ACCEPTED OR PROCESSED WITHOUT A RETURNS AUTHORISATION NUMBER
